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Each account must have a unique email address associated with it. Please contact us if you need multiple accounts with the same email address (i.e. related family members).

Client Information

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Terms and Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights:

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have
about you. Ask us how to do this.
• We will discuss with you the pros and cons of obtaining your information prior to preparing your record.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. Your weekly
progress notes will not be included.

Ask us to correct your medical record
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications
• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different
• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share
• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not
required to agree to your request, and we may say “no” if it would affect your care.
• If you are using your health insurer to obtain services, this agency is required to provide protected health information
including diagnosis and interventions used.
• If you pay for services out-of-pocket in full, you can ask us not to share that information for the purpose of payment
or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information
• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date
you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain
other disclosures (such as any you asked us to make).

Get a copy of this privacy notice
• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically.
We will provide you with a paper copy promptly.

Choose someone to act for you
• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise
your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated
• You can complain if you feel we have violated your rights by contacting us using the information on page 1.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a
letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting
• We will not retaliate against you for filing a complaint.

Your Choices:
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care. If you request or agree to sharing
your information, a Release of Information must be completed and signed.

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:
• Marketing purposes (please note: If you “Like” us on Facebook, or any other form of social media, you are taking full
responsibility for your decision).
• Psychotherapy notes (progress notes and communication notes are not part of the client record unless a separate
release has been signed).

Our Uses and Disclosures:
How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A psychiatrist who monitors your medication.

Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use your phone number and/or email to provide you with appointment reminders and notices.

Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in certain circumstances required by law. However, we have to meet many conditions in the law before we can share your information for these purposes. For more information see:
Help with public health and safety issues

We can share health information about you for certain situations such as:
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety
• Court order to release protected health information

Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell
us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see:

Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and you will be notified by writing or secure messaging via

Effective Date
This notice is in effect as of March 1, 2017.

Sophia Krell, LCSW, owner of Integrative Healing Counseling Service, PLLC, is required by law to provide you with this HIPPA NOTICE OF PRIVACY PRACTICES. By signing this, you acknowledge that you have received a copy and reviewed HIPPA NOTICE OF PRIVACY PRACTICES.
( Type Full Name )

Welcome to Integrative Healing Counseling Service, PLLC. This document is a consent to treatment and includes information regarding services and business policies. This document also includes information regarding your privacy and protected health information. This document must be reviewed and understood. Please do not hesitate to ask questions if needed. 


Psychotherapy has been proven to have benefits for individuals who undertake it.  Therapy often leads to a significant reduction in feelings of distress, increased satisfaction in interpersonal relationships, improved sense of self-worth, greater personal awareness and insight, increased skills for managing stress and resolutions to specific problems.  However, often but not always, difficult thoughts and emotions may arise in the process such as sadness, guilt, anxiety, anger, frustration, loneliness and helplessness. The process of psychotherapy requires discussing the more vulnerable and difficult aspects of our life. Psychotherapy will challenge you at times to think differently about certain situations, to respond to certain situations in a different way, to make choices in your life that may be difficult.  There are no guarantees about what will happen.  Psychotherapy requires a very active effort on your part. In order to be most successful, you will need to be honest and open. You will need to work on things we discuss outside of sessions.

Sophia Krell LCSW has been trained in many modalities of therapy and will identify which is appropriate in each situation. Sophia often uses therapeutic models including cognitive, behavioral, somatic experiencing, mindfulness, psychodynamic, humanistic, psycho-educational, strengths-based, trauma informed, post induction, and family systems. If Sophia Krell LCSW finds that trauma work is appropriate, Sophia Krell LCSW will discuss with you and educate you on the approach. If and once you feel comfortable, then the modality will be used. You have a right to decline at any time throughout the therapeutic process. Sophia Krell LCSW welcomes questions at any time throughout the therapeutic process.

The first 1-3 sessions will involve identifying goals of therapy, as well as objectives in reaching your goals. A treatment plan will be produced and you will be invited to participate in creating and/or revising this plan as well. Sophia Krell LCSW welcomes questions, concerns, and feedback at any time throughout this process. Once a treatment plan has been created, reviewed, and agreed upon by you, you and Sophia Krell LCSW will sign this agreement.

Actively abusing alcohol, prescription medication, and/or illegal drugs will create a barrier in the effectiveness of therapy. Actively engaging in process addictions including, but not limited to, compulsive sex, gambling, and shopping will also have the same negative impact in the effectiveness of psychotherapy. You will need to honestly disclose any and all use and/or behaviors. This disclosure WILL NOT be judged. However, it will be in your best interest that you seek detox before most modalities of therapy can begin. The same might be true for process addictions in regard to detox if you cannot abstain. Sophia Krell LCSW will offer assistance with providing you resources and referrals to agencies that can assist you in detox and support. Sophia Krell LCSW will encourage you to attend 12 steps, or another addiction recovery focused program, in addition to therapy. In some cases, Sophia Krell LCSW will not provide therapy unless you are actively participating in such program.

Sessions will ordinarily last 50 minutes in duration once or per week or every other week, although some sessions may be more or less frequent as needed. The most convenient way to schedule is via and a link to this system is available through, see "client login". If you need to cancel or reschedule a session, you must provide 24 hours notice. If 24 hour notice is not given, you will be charged the cost of the session. You may also cancel your session via It is important to arrive on time so you can take advantage of the full 50 minutes. If you arrive late, your appointment will still need to end on time.

The standard fee for each session, including phone sessions, is $140.00 for individuals and $150 for couples, unless another agreement has been made.  There is a sliding fee scale offered at this time. If you cannot afford the full fee, a sliding scale offers a discount and ranges from $115-$150 per session (Exceptions apply, see VICTIM FUNDS). You are responsible for paying at the time of your session unless prior arrangements have been made. Payment can be made by cash, check, or most major credit cards. Any checks returned to my office are subject to an additional fee of up to $35.00 to cover the bank fee that I incur. If you refuse to pay your debt, Sophia Krell LCSW reserves the right to use an attorney or collection agency to secure payment. I reserve the right to increase my fees as well as discontinue the sliding fee scale, however you will be given prior notice before this happens.

In addition to therapy sessions, there may be coordination that may take place such as coordination with your medical doctor, psychiatrist, or a family member (see CONFIDENTIALITY). If you are an active client, Sophia Krell LCSW will provide up to 15 minutes per month of coordination at no charge. If coordination exceeds 15 minutes, you will be charged the same session fee amount on a prorated basis (breaking down the hourly cost). If Sophia Krell LCSW is court ordered to appear, testify, or present information, you will be charged for time spent including, but not limited to, telephone conversations, travel time, consulting with other professionals, site visits, reading records and documents.

At this time, Sophia Krell LCSW is contracted with TriWest Choice Program (VA referrals) and Aetna only. If you are a member of TriWest Choice Program and have been approved to obtain services from me or are an Aetna member, please be aware that insurance companies dictate what conditions they will treat (diagnosis) and, at times, will require that only certain therapeutic modalities be used, as well as limit the number of sessions. Insurance companies usually require that your personal information, such as diagnosis, treatment plan, and summaries be submitted. Some of this information can be shared by insurance companies and become part of your official medical record.

If you are a member of another insurance company and you feel comfortable with your information being shared with your insurance company, you may request a "superbill" to submit to your insurance company for out-of-network reimbursement. It is entirely up to your insurance company to determine if you are eligible for reimbursement and how much. It is your responsibility to communicate with your insurance company regarding coverage limits and how your protected health information is secured. Sophia Krell LCSW is not responsible for how your insurance provider handles your protected health information.

If you are a victim of a crime and have been awarded financial assistance for trauma focused psychotherapy from a victim fund, please be aware that this is a third-party payor and, much like an insurance company, certain records and updates may be required to be submitted to the organization that sponsors the victim fund. Organizations often require copies of clinical notes, copy of treatment plans and discharge plans, invoices, and/or written or verbal updates. What is specifically required depends on the policies of the specific sponsoring organization. These requirements will be discussed with you before any information is released and you will be required to sign a Release of Information, specifying what information you agree to release to the sponsoring organization. Sophia Krell LCSW reserves the right to decline working with a victim fund and/or sponsoring organization.

Due to the paperwork involved and the extended wait times for payment to be received when working with these organizations, the sliding fee scale is NOT offered to victim fund recipients. You are responsible for the amount that the victim fund will not cover per session. This amount is due at the time of the session.

When treating a specific traumatic event, it is common that the traumatic event triggers past trauma and unresolved grief that you may not realize is related. Please be aware that there will, most likely, be more to resolve than the specific traumatic event. Treatment can take time and it is usually important to move slowly. Sophia Krell, LCSW will educate you on trauma and how trauma impacts us and past experiences, as well as treatment modalities. As always, you have the right to choose to redirect or stop treatment at any time.

It is important that you feel safe in disclosing personal information and vulnerable thoughts and emotions. Because of the importance of this, it must be agreed upon, that you, your attorney, or anyone acting on your behalf will not ask or summons Sophia Krell LCSW to testify in any proceedings or provide clinical records. If you are receiving couples therapy, you and your partner will need to sign an agreement with Sophia Krell LCSW that she will not be asked or ordered to testify or release records.

It is required by law that providers keep clinical records on file for 7 years. Sophia Krell LCSW, like many practitioners, uses an online program at this time to store and manage these records. was chosen due to its security features. If there is a document that cannot be stored electronically for some reason, Sophia Krell LCSW will store this document in a locked storage container. Any loose papers that contain personal information (for example, a piece of paper with a phone number written on it) will be shredded and disposed of. You have a right to review your records and share your records with a signed release, unless Sophia Krell LCSW deems this to pose possible harm. Because these are professional records, they may be misinterpreted and/or upsetting to untrained readers.  For this reason, it is strongly advised that you initially review them with Sophia Krell LCSW, or have them forwarded to another mental health professional to discuss the contents.

It is required by law that your personal information, including what is disclosed in sessions, and your clinical records be kept private and not disclosed to anyone without your written consent (SEE HIPPA NOTICE OF PRIVACY PRACTICES). However, there are exceptions to this and the law requires that there be action taken immediately if there is reasonable suspicion that someone is at risk of hurting himself/herself or someone else, or if anyone who is considered vulnerable (such as a child, an elderly man or woman, or someone who has a disability and is not able to protect themselves) might be being abused or neglected. In order to keep you and others safe, if there is reasonable suspicion that you or someone else is at risk, Sophia Krell LCSW will do everything in her power, within the limits of the law, to take action. This may include, however not limited to, calling the police, contacting family members, and making a report to local authorities.

If this agency receives a subpoena or court order for your records, law requires that your clinical records be released.

It is best practice for psychotherapists to participate in regular consultation with colleagues and other trained professionals. Sophia Krell LCSW does seek consultation from other professionals who are also required to maintain confidentiality. Your personal identifying information will never be disclosed. Your confidentiality will be maintained.

Sophia Krell LCSW is rarely immediately available by telephone. You may leave a message on her confidential voice mail and your call will be returned as soon as possible, typically before the end of the next business day. If you are in crisis and need immediate attention, call 1) Maricopa County Crisis Response Network at 602-222-9444 2) Call 911 or 3) go to the nearest emergency room.

You may reach Sophia Krell LCSW via email: or through the "contact me" section on her website: Be aware that email poses some risks. At this time, is encrypted. However, it cannot be guarantee that information cannot be hacked. Important emails are considered part of your record. If you contact her via email, she will assume that you understand these risks and are comfortable with communicating via email. If, at any time, you do not wish to communicate via email, you may request this and it will be honored. Sophia Krell LCSW cannot guarantee that she will read your email immediately. Do not use email for emergency purposes.

Sophia Krell LCSW uses a business cell phone that is password protected and only used for communication relating to business. However, texting can pose risks. Cell phones can be lost or stolen and passwords can be broken. Only text if you cannot access email to communicate or the scheduler to schedule and/or cancel sessions. Do not text personal and private information. Sophia Krell LCSW will not discuss personal matters or private matters using text messaging and will request that you call her. Do not use text messaging for emergency purposes. If you text her, she will assume that you understand these risks and are comfortable with communicating via text messaging.

Once you have established an account log in to (access this from "Client Login" from website, you will select if and how you would like to receive messages, updates, and notices. By selecting how you would prefer communication and by signing this statement, Sophia Krell LCSW will assume that you are making an informed decision when selecting communication preferences.

Due to the importance of protecting your privacy and protecting the client-therapist relationship, Sophia Krell LCSW will not accept friend requests via social media. In addition, there is a chance that you may see Sophia Krell LCSW out in public (such as a restaurant, a community event, a grocery store, etc.). Sophia Krell LCSW will protect your anonymity and, therefore, will not approach you out in public. She will not initiate a greeting. If you initiate a greeting, Sophia Krell LCSW will assume that you are making an informed decision and will acknowledge the greeting. She will keep conversation superficial to protect you and your right to confidentiality.

You have the right to considerate, safe and respectful care, without discrimination as to race, ethnicity, color, gender, sexual orientation, age, religion, or national origin. You have the right to ask questions about any aspects of therapy and about Sophia Krell LCSW's specific training and experience. You have the right to expect that Sophia Krell LCSW will not have social or sexual relationships with clients or with former clients.

If you are unhappy with or are questioning what is happening in therapy, a discussion with Sophia Krell LCSW is necessary. Such comments will be taken seriously and handled with care and respect. You have the right to end therapy at any time. Sophia Krell LCSW can assist you will referrals to other providers.

Any disputes in relation to this agreement and in regard to psychotherapy sessions will be referred to mediation prior to any initiation of arbitration. The mediator will be a third party that both Sophia Krell LCSW and the client have agreed upon. The cost of any mediation will be shared equally between the client and Sophia Krell LCSW. If mediation is unsuccessful, the complaint should be submitted in Arizona following the rules of the American Arbitration Association. If your account is unpaid, and if there is no payment agreement established, Sophia Krell LCSW reserves the right to use an attorney or collection agency to secure payment.

Your signature below indicates that you have read, understand, and agree to these terms, as well as consent to receiving psychotherapy services.

( Type Full Name )
Somatic Experiencing

Somatic Experiencing is a technique used in treating dysregulated nervous systems and unresolved trauma. This technique was designed by Dr. Peter Levine, who has been recognized worldwide for his work in the field of traumatic stress, including receiving the Lifetime Achievement award from the United States Association for Body Psychotherapy and the Reis Davis Chair in Child Psychiatry.  His theory, that the body stores trauma, is based on over 40 years of trauma research and practice. Research and information on this method can be found at, as well as Dr. Levine's books including, but not limited to, Waking the Tiger and In an Unspoken Voice.

I acknowledge the following:

Sophia Krell LCSW is trained and certified in Somatic Experiencing and may utilize these techniques during sessions.

Sophia Krell LCSW may seek consultation if and when needed.

Like any method of therapy, I have the right to ask questions, voice concerns, and stop therapy at any time.

Your signature below indicates that you have read, understand, and agree to these terms.

( Type Full Name )